Pain Zero Office Policies


Please arrive a few minutes early for your appointment so you can complete any necessary paperwork, new patient paperwork tends to be the most comprehensive. We also forward clinical paperwork to your phone and email for you to complete at your convenience prior to your appointment. Arriving on time also helps us stay on schedule and minimize waiting time for you as well as other patients.


As a courtesy to other patients, please notify us at least 24 hours in advance if you need to cancel or reschedule an appointment.

     Insurance and Payment

Payment is due at the time of service. Patients who have insurance should provide our office staff with a copy of their current insurance card and a valid driver’s license at each visit and should notify us of any changes in their coverage. Doing so will minimize confusion and delays regarding insurance claims. Amounts not covered by insurance are the responsibility of the patient. Pain Zero accepts Medicare coverage.

For patients who are out-of-network, our staff files ALL insurance claims. We file all of the proper coding fees and reimbursement goes directly to the patient. We try to make sure patients are reimbursed the maximum amount.

     Prescription Refills

If you need a refill for prescription medication, please contact your pharmacy and have them fax the request to our office at (877) 409-2415. Requests for medications that need to be monitored may require an office visit for follow-up and/or lab work before being refilled. Requests should be made before you run out of your medication so that we have time to approve your refill or notify you that an appointment is needed. Prescription refills will be handled during regular business hours. Calling after regular office hours for a prescription refill should not be necessary.

     Controlled Substances

Prescriptions for medications with the potential for misuse, abuse, and addiction are carefully monitored. We do not prescribe controlled substances on your first visit. Requests for refills of these medications will be evaluated on a case-by-case basis. Patients who lie or are otherwise dishonest about their use of these medications will be dismissed from the practice and the proper authorities will be notified if necessary.


Not all insurance plans require referrals to specialists, however as an interventional pain practice we need a primary care provider referral. We must also have your current insurance and identification information on file to complete your referral. Failure to follow these rules may result in having to reschedule the appointment or non-payment for that visit by your insurance carrier.

     Medical Records

All patients may request copies of your medical records at any time. Please allow a reasonable amount of time for our staff to print your records and mail them or provide them by pick-up. Copying and postage fees may apply. If you would like your records released to a third party, you must sign a release of information form. You may request a release of information form at our front reception desk.